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Reviews

Please read through reviews from our happy clients over the years. These reviews come from our Angie's List page as well as our Google Business listing, and we appreciate them!

They have come to my home twice. I always worry it's a big job and I'll end up broke. The problems were simple and fixed at an extremely low price. The men have always been kind and never tried to over sell me. I will continue to use them as long as i own this home. Thanks for the great service.

Karen N.

These guys were awesome! I called to have someone check my a.c. unit, they came out earlier than our appointment the next day. I was given an estimated time they would be able to install a new unit, but when they had a cancellation I was called and made another appointment. The guys came out on Saturday morning and by noon my unit was installed! They also noticed that my duct work had fallen and fixed that and fixed a breaker on the heater! I will definitely be recommending them to my friends and family!!!

They found a leak that was caused by previous installer when putting in new equipment. They advised me about a board that oversees contractors & I reported to them about the bad installation & T W provided pictures & an affidavit to back up claim. The inspector that came out to look at original job discovered a small job to be reinforced & they came back to do that for me. The men were prompt, professional & very thorough in explaining what was wrong & what needed to be done to resolve the problem. I appreciated them informing me about the state inspectors, but nothing came of the case. I never heard back what the resolution would be, it looks like I have to pay for the mistakes the first contractor's made 4 years ago. I would definitely recommend T W & Co but stay away from THOMPSON MECHANICAL!!! Although the mistakes were shown to them they were not interested in resolving my issue. In addition, after paying them close to $5,000 for new equipment, there never was any improvement in the operations & I had them back more than once to check. I continued to receive very high electric bills until T-W & Co. showed me the problem & took care of it.

A complete inspection of HVAC and also fireplaces. I have used T-W and Company many times and would not use anyone else. They are professional, extremely knowledgeable, always punctual.

Dan sent his tech out the next morning after contact. They quickly diagnosed the issue and corrected it. It was a great experience.

He was quick to respond to me and set an appointment, and gave me great advice on maintaining my furnace.

Friendly serviceman answered all my questions and educated me on important aspects of maintaining the system. Informed me the home I was buying had a properly functioning heating & air system that showed no need of repair or concern in the immediate future.

We purchased the Angie's list coupon on Friday.. We received a call on Sunday and service on Monday.. No hassles, professional people, good price. I would recommend T-W and Company to others...

He found what was wrong with our AC and fixed the issue. Since his repair, we haven't had any problems with the AC.

I Service actually happened in April. As stated above Dan Wall and his assistant came out to my home to check the air conditioning unit. I had to turn it on once and it was blowing out hot air into the home. He called and set an appointment time which he arrived earlier than expected, but that was not an issue. He went to work on checking the unit inside and determined a part had gone bad- fortunately, that part was available and his assistant installed it while he checked for other issues. Turning the system on, he checked to see if the system was functioning properly and it was not cooling the home so he checked the system outside the house. Dan and his assistant determined a coil had been leaking refrigerant and was depleted. He refilled the refrigerant and stayed until he was sure the house was being cooled. Every step of the way, Dan explained what he was doing and did not do anything without notifying me of costs. As there is no shading around my home, it was imperative to have the unit functioning at some level so that me and my children could be comfortable. Dan recommended the system be replaced and on his own time, researched to see if the coil was still under warranty to save on costs. Whether the unit or just the coil was replaced was entirely my decision and we are working on a time for him to come back and replace the coil. Overall, this has been a wonderful experience. As I said, he told me everything he was doing, advised me of the costs before starting any work on the HVAC system. He was friendly, professional, knowledgeable and extremely helpful in determining how to proceed without any pressure. I would highly recommend Dan Wall/T-W & Co to anyone for these services.

I have used T-W and Co. for many years. Their professionalism, responsiveness and quality of workmanship is impressive and I will use no one else.

I left a message for Dan on a Sunday because there was an odd smell around the side of our house that smelled like burning gas (I called him after first checking with the gas company who confirmed it was not a gas leak). Dan listened and told me he did not think it was an emergency as long as I was not smelling it in the house (which I did not) and recommended that I wait until Monday so I would not have to pay extra for a Sunday call. I truly appreciated that, by the way. He came promptly on Monday, just as we'd scheduled. Was extremely friendly, helpful, knowledgable, and polite. I was very impressed. I will definitely call on him again for future service on our HVAC system.

Checked furnace and changed capacitor. Technician went over and above duty with explanations of the furnace operation and safety features.

It went very well, they worked quickly and thoroughly.

EXCELLENT! They are a family run company and are people of their word. I am very happy with their work and their follow up service. Dan calls back when we leave a message on his machine and is very helpful to any concerns we may ever have. They are excellent in customer care and provide Excellent service. I have recommended them to everyone I know as it is difficult to find someone as trustworthy and honest to follow up on their jobs and stand by the owner hearing our concerns they carry quality brands and so its easy to stand behind their work. I appreciated how they encouraged us adding an additional intake which has made all the difference in our unit working at its very best!! Thank You Dan.

I have used T-W and Co. over the years for various heating needs. They have installed propane gas clothes dryers, hot water heaters, free-standing Franklin stoves. They are reliable, trustworthy, dependable, competent and fairly priced. I would not hesitate to use them again should the need arise.

They are great and totally thorough

Replaced my heat pump. Provided best cost and very quick and efficient service. Was $2500 less expensive than some other bids. Very friendly and did just what he said he would do.

TW and it's owner, Dan, have been extremely helpful regarding my HVAC service needs of all kinds. Not only are they very prompt and extremely responsive, they are very professional and knowledgeable. I have used them on several kinds of repairs, as well as installation for an ERV system for my green built home. I would not consider using any other HVAC contractor for the Asheville area, and highly recommend them for any HVAC needs.

Dan Wall is a professional and stands behind his work. He was very easy to communicate with and I would recommend him to anyone.

The job went very smoothly start to finish. They started work the work day after we accepted their quote. The entire project was completed in 3 days. It was a great experience and we are very pleased with their work.

Have used T-W frequently. They are innovative, responsive and do high-quality work. On various occasions, they have moved and re-run duct work, replaced our heat pump and done a seasonal furnace check.

They did a great job. They are really personal and it’s easy to get in touch with them. They are extremely helpful and are really great. They are really professional and do a great job. They are real thorough and informative, too. They were always good in explaining things and talking me thorough about what was going on in detail.

They are prompt, courteous and affordable. They were half the cost of another estimate we received. They were recommended to me from the codes department. They even provided the portable air conditioner for our bedroom while the a/c unit was being installed.